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We currently only accept orders within Canada and the continental United States.
Shipping is free on all orders.
We ship using Canada Post Standard Expedited. Normally orders are processed within 3 business days from our distribution centre in Montreal, Quebec. The standard delivery time is 3 to 12 business days depending on your location. These delivery times are not guaranteed, due to potential unforeseen delays such as inclement weather, but that’s very rare.
The only other country we currently ship to outside of Canada is the continental United States.
No, we currently don’t offer express shipping. You should expect to receive your order in 3 to 12 business days within Canada and the United States.
You can follow the status of your order by clicking on the link in your shipment confirmation email.
If you didn’t receive your order, you must notify us within the 30 days from the carrier delivery date. In the event that your order was stolen we will ask you to provide us with a police report. Please contact our customer support and we will gladly investigate the situation.
Orders are processed and shipped from our distribution centre in Montreal, Quebec, usually within 3 business days. Depending on where you are located in Canada it usually takes 3 to 12 business days to be delivered. These delivery times are not guaranteed, due to potential unforeseen delays such as inclement weather, but that’s very rare.
When shopping on our site, you may use any of these payments methods: Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and Interac.
This may be a technical issue. If you are experiencing this problem, please contact our customer support.
On each product page, right under the different sizes to pick from, you’ll see a link to our size chart.
First check that the email did not go in your spam/junk folder. Or it may have been a typo in your email address. If you need help with this, please contact our customer support.
We work hard to keep our inventory as up to date as possible, but unfortunately, it can sometimes happen that two customers place their orders for the same item at the same time. If this happens, please contact our customer support.
You must contact our customer support as soon as possible to cancel your order. Please note that we cannot guarantee that your order will be cancelled as the process is time sensitive.
No, multiple promotional codes cannot be used for the same order and offers cannot be combined with other offers.
No, promotional codes can only be applied to your next online order.
Please contact our customer support for help with this situation.
Sales are not applicable to previous purchases. The best way to never miss our sales is to sign up for our newsletter at the bottom of the site to stay informed about promotions and new releases.
While it is extremely unlikely to ever happen, if this does occur, please contact our customer service for further help.
It's possible that the item has been removed because it has sold out or it has been discontinued.
We do not accept returns for a refund, but you can exchange for a different size. The items you wish to exchange must be in their original condition - unworn and unwashed, with all hang-tags and labels attached. Final Sale items will not be accepted for exchanges, and if returned to us, will not be refunded or sent back. To get started with an exchange, please contact our customer support.
No, we will email you a prepaid shipping label that you only need to print out and attach to the box you’re mailing, and take it to your nearest post office. After you have mailed your package, send the tracking number for it to us at hello@impressmtl.com.
You have a period of 30 days following the date of receipt.
Each product on the store contains overall care guidelines in their descriptions, but for more detailed instructions, please read the label sewn in your garment carefully to ensure optimal use. Generally for all our hoodies, we recommend washing in cold water, and hanging or laying flat to dry. If you purchase a white hoodie, ONLY wash it with other whites and very light colours to keep it as white as possible.
Yes, we offer a 90 day guarantee against manufacturing defects for all our products in case of quality issues, excluding normal wear and tear. Note that Impress Montreal reserves the right to refuse any repair at its sole discretion. Any damage such as tears in material, discolouration of fabric, improper care, damages caused by dry cleaners or negligence will not be covered by our warranty. Any item altered by a third party, will also void the warranty provided by Impress Montreal.
No, you are not required to create an account before making a purchase online. Simply select the "Guest Checkout" option to skip this step.
Creating an account on the Impress Montreal website acts as a shortcut. Your profile and information are safely stored so you don't have to re-enter your information for future transactions. Also, when you hold an Impress Montreal account, your preferences, address book, and order status information are all saved under the My Account section, found in the group of icons at the top right of the site. Please note that you can also modify or delete your account at any time.
Yes, absolutely. The www.impressmtl.com website is hosted on an SSL secure server, meaning that all the data you send us online is encrypted and fully protected.
Under no circumstances will we ask you for personal or banking information by email, text message, social media, or via an instant messaging app. Impress Montreal has not authorized any company to collect personal information on its behalf. If you receive these types of requests, they are phishing attempts to obtain your personal information. Do not click on any links and delete the message.
